Troubleshooting

The local page does not open

1. Confirm Docker Desktop is running.
2. Open http://businessindex.localhost:8765.
3. If necessary, try http://127.0.0.1:8765.
4. Restart Docker Desktop and use the Business Index launcher again.

Models remain in downloading status

Model downloads require internet access and enough free disk space. Confirm Docker Desktop is online and has sufficient resources. A larger model may take several minutes to become ready.

A selected folder does not appear

The signed folder controller must be running outside Docker. Sign out and back in, or restart the computer, to reload its per-user startup registration. On macOS, Docker Desktop may also need permission to read the selected location.

A document is unsupported

Business Index does not currently provide OCR. Image-only PDFs and images are not searchable. Files larger than 25 MB are also marked unsupported.

An answer shows zero sources

Zero sources means the answer did not cite indexed evidence. Check that:

• the relevant folder is enabled;
• indexing has completed;
• the document type is supported;
• the question uses names or terms that occur in the source material.

Try a narrower question. Do not treat an unsupported response as a factual answer.

Collect diagnostic information

Customer configuration is stored in the operating system's Business Index application-data directory. From that directory, support may ask for:

docker compose ps
docker compose logs --tail=200 web worker

Review logs before sharing them. Although Business Index does not intentionally log document contents, diagnostic output should still be treated as private.

For private-preview support, email info@correctlink.com.